Information architecture (IA) and style guidelines for DOCS' case worker intranet

The client

The NSW Department of Community Services promotes the safety and wellbeing of children and young people and works to build stronger families and communities. They provide child protection services, parenting support and early intervention, foster care and adoption services.

What they needed

Having moved from paper-based to online caseworker procedure documentation, DOCS wanted to ensure its intranet was structured so caseworkers could find important information quickly. They also needed a style guide, so they could rewrite all existing documentation and ensure all future documentation was accessible and engaging.